Services
UNFOLD is your on-the-ground return and reverse logistics partner in Japan. We operate from Tokyo to help global brands handle returns efficiently, transparently, and without local overhead.
24h inspection
Most parcels are opened, inspected, and documented within one business day.
Tokyo-based execution
Physical handling in Japan with bilingual, structured reporting.
Flexible, no lock-in
Start small, scale as Japan grows. Clear operations, no hidden complexity.
What we handle for you
A complete Japan returns workflow — from receiving to decision-ready reporting and next-step execution.
Japan return address (Tokyo)
Use our Tokyo business address as your official return location for Japan-bound orders. Ideal for brands without a local entity or warehouse in Japan.
Receiving & inspection
We receive returned parcels, open packages, and inspect items based on your predefined rules—checking condition, accessories, and discrepancies.
Photo & video reports
Clear photos (and optional short videos) of each return are provided so your team can make refund or replacement decisions remotely and quickly.
Re-shipment & consolidation
We re-ship within Japan, consolidate multiple returns, or forward selected items overseas using your preferred carrier.
Storage & disposition
Short-term storage is available while decisions are made. We can also arrange refurbishment, donation, or compliant disposal.
Clear English communication
All reporting and coordination is handled in clear, structured English. We adapt to your tools—spreadsheets, shared drives, or custom workflows.
A simple workflow your team can rely on
No complicated setup. Just clear steps that CS/Ops teams can run every month.
Step 1 — Add our Tokyo return address
Put our address into your return policy, RMA portal, or marketplace settings.
Step 2 — We receive, inspect, and report
We document each return with photos (and optional video) + short notes.
Step 3 — You decide, we execute
Refund/replacement, re-ship, consolidate/export, store, or dispose — done locally.
Operations in Japan
We physically handle your returns in Japan—so your team doesn’t have to manage time zones, language barriers, or local logistics.
Professional coordination
We act as an extension of your operations team in Japan.
Organized handling
Returned items are logged, stored, and tracked with care and consistency.
On-the-ground execution
From arrival to final disposition, we handle the physical workflow in Japan.
Common questions
Can you follow our brand-specific inspection rules?
Yes. We align on a simple checklist (condition, accessories, serial numbers, etc.) and apply it consistently to every return.
How do you share reports?
Most teams use a shared folder + a simple sheet, but we can adapt to your workflow. Reports are always clear and decision-ready.
What happens after inspection?
You choose the action (refund, replacement, re-ship, consolidate/export, storage, disposal). We execute locally and confirm completion.
Every brand’s return flow is different. We tailor operations to your volume, product type, and policies.
Contact UNFOLD