Pricing
Simple, transparent pricing for Japan returns — designed so global teams can start small, scale safely, and always know what they’re paying for.
No setup fees
Start immediately once your return address & workflow are confirmed.
24h inspection
Most parcels are opened, inspected, and documented within one business day.
No long-term lock-in
Begin with a plan that fits now — upgrade or adjust as Japan grows.
Monthly plans
All plans include a dedicated Japan return address in Tokyo and basic support. Operational fees apply per parcel based on the actions you need.
Starter
USD $29 /month
For brands testing Japan or handling low return volume.
- Japan return address (Tokyo)
- Email support (English)
- Recommended: up to ~20 returns / month
Growth · Most popular
USD $59 /month
For brands with steady Japan orders and ongoing returns.
- Everything in Starter
- Priority processing
- Dedicated Slack or chat channel
- Recommended: 20–80 returns / month
Custom
From $170 /month
For high-volume brands, 3PLs, and complex workflows.
- Custom SLAs & reporting
- FBA, bulk, or multi-brand workflows
- Optional integrations
Operational fees (pay-as-you-go)
You only pay for the actions you use — receiving, inspection, media, and follow-up.
Return receiving & inspection
USD $4.60 / parcel
Includes opening, inspection, and 3–5 photos.
Short video (optional)
USD $2.00
10–20 sec video for electronics or defect checks.
Domestic re-shipment
Carrier cost + $6.00 handling
We ship using your preferred carrier when possible.
Storage
USD $0.13 / day
Short-term storage. Bulk storage quoted separately.
Disposal / special handling
Quoted in advance
Oversized, fragile, high-value, or regulated categories are always agreed with a clear fee table before operations start.
Transparent by design
No intake fee, no mystery surcharge, no minimum parcel count.
Start small and scale only when Japan volume grows.
Compare plans
Common questions
Are shipping fees included?
No. Carrier fees are billed at cost. Any handling fees are shown clearly in our pricing.
How fast do you process returns?
Most parcels are opened, inspected, and reported within 24 hours (business day) after arrival in Japan.
What’s included in inspection?
Opening the parcel, condition check, and 3–5 photos. Optional short video is available for detailed checks.
Which payments do you accept?
We support bank transfer, Wise, and card payments (Stripe) depending on contract, country, and currency.
Can you follow our SOP?
Yes. We can follow brand-specific handling rules and reporting formats. Growth/Custom plans are best for SOP-based workflows.
No setup fees. No long-term contracts.
Start small — scale when Japan grows.