Management & Transparency
UNFOLD runs your Japan returns like an extension of your operations team: English-first communication, photo-first evidence, and documented rules — using tools your team already trusts.
What “transparent operations” means
You don’t need to trust a black box. You get evidence, records, and repeatable routines.
Photo-first evidence
Every key decision is supported by clear photos (and optional short video) so your team can act confidently.
Documented rules
Your SOP and edge cases are written, shared, and applied consistently — no “operator-dependent” variance.
Predictable response
Email replies within 24 hours (business days). Optional Slack/WhatsApp for faster coordination.
Operational flow (how work actually happens)
A single, repeatable flow — designed to reduce delay, confusion, and hidden cost.
Parcel arrives. We log tracking, date/time, sender, and basic identifiers.
Open and confirm contents. Condition check + photos (3–5). Optional short video on request.
Update your shared ledger with status, grade, notes, and links to the media folder.
Your team decides: refund, resell, re-ship, store, consolidate, or dispose.
We execute the decision and record final outcomes for auditability and finance/CX clarity.
Tools we use with your team
We integrate into what your global team already uses — you keep visibility, we maintain from Japan.
Google Sheets – Parcel ledger
Shared spreadsheet: tracking, status, condition grade, decision, and media links.
- Live updates as parcels are processed
- Filter by date / status / customer / SKU
- Exportable for finance and CX
Google Drive – Photos & videos
Evidence stored in shared folders so your team can review without asking.
- Consistent folder naming for fast lookup
- Easy sharing internally
- Works with QA and dispute workflows
Notion – SOP & exception rules
Optional documentation for inspection criteria, product rules, and incident logs.
- SKU-level handling rules
- Edge cases and “what to do” documented
- Great for remote operations teams
Reliability & data handling
Returns are operational work — but also trust work. We keep records clean and access minimal.
Access minimization
We only store and share what is necessary to process the return. We avoid unnecessary customer data.
Consistent naming & folders
Media is organized so anyone on your team can find the right parcel evidence fast.
Exception handling
Damaged, missing items, regulated categories, or oversize cases are flagged early with evidence.