About UNFOLD
UNFOLD is a Tokyo-based Japan return address & return operations service operated by Vernal Path LLC.
We help global e-commerce teams handle Japan returns locally — fast, clearly, and without operational stress.
Why UNFOLD exists
Japan returns are uniquely hard
Language barriers, strict address rules, and time-zone gaps slow decision cycles and increase hidden costs.
Without local visibility, teams guess
Without on-the-ground inspection, brands often refund or replace without proof — or wait weeks for clarity.
UNFOLD removes uncertainty
We receive, inspect, photograph, and report each return so your team can decide confidently — and execute quickly.
What we do
Japan return address (Tokyo)
A Tokyo-based address you can list in your return policy, RMA flows, and marketplace settings.
24h inspection & photo reports
Most parcels are opened, inspected, and documented within one business day — with structured, decision-ready reporting.
Next actions, executed to your policy
Re-shipment, consolidation, storage, or disposal — performed exactly to your brand rules and approvals.
How we operate (quality & clarity)
Photo-first, decision-ready reporting
Each return is logged with clear photos and short English notes so Ops/CS/Finance teams can decide without back-and-forth.
Consistent handling rules
We align on a simple checklist (condition / accessories / defects / packaging) and apply it consistently to every return.
Bilingual communication, Tokyo execution
On-the-ground handling in Tokyo with clear English communication — designed for global teams shipping to Japan.
Founder & Operations
Founder & Operator, UNFOLD
Tokyo, Japan
UNFOLD is founder-operated. Operations and communication are handled directly to ensure consistent quality, speed, and clarity — without handoffs or delays.
Company information
Service name: UNFOLD
Operating company: Vernal Path LLC
Location: Shinjuku-ku, Tokyo, Japan
Email: info@vernalpath.jp
Want to confirm fit in 3 minutes?
Tell us your monthly Japan orders + your current return process.